Terms And Condition
Northwest Tour Travel Agency Booking Conditions
All bookings with Northwest
Tour are subject to our Booking Conditions. They are available in full here
for your information and should be read before making an online booking.
Website Conditions
There are several
conditions about how you use our website. These conditions are published here
for your information.
Booking Conditions
Your contract
Your contract is with Northwest Tour, a member of TURSAB with
membership number 5271.
The following Terms
shall have the meanings set out below when used in these Booking Conditions:
‘We’, ‘Our’, ‘Us’, ‘Northwest Tour’ means
TROY-KALE TURIZM INSAAT TAAHHUT TICARET LTD STI.
‘Holiday’ means the Holiday booked by you or any person on your behalf.
‘Force Majeure’ means any circumstances which are unusual and/or
unforeseeable which are beyond the control of Northwest Tour , the consequence
of which could not have been avoided even if all due care had been exercised,
including (but
not limited to) war or threat of war; riot; civil strife; hostilities;
political unrest; government action; industrial dispute; natural or other
disasters; nuclear incident;
terrorist activity; weather conditions; closure of airports; fire; flood;
drought; re-scheduling or cancellation of flights or alteration of the airline
or aircraft type by an airline and technical problems with transportation and
all similar events outside our control.
‘Major Change’ includes the following when made before departure:
- A
change of resort area for the whole or a major part of your holiday,
- A
change of accommodation to that of a lower official classification for the
whole or a major part of your holiday, - A
change of Turkey departure airport,
- A
change of outward departure time or overall length of your holiday of
twelve
or more hours.
‘Package’ means a package as defined in the Package Tours, Daily
Tours, Activities and Events, and Hot Air Balloon
Tours.
These conditions apply
to all Holidays and govern your relationship with Northwest Tour. Please
read them carefully before making a booking.
- Your
Holiday Contract
When a booking is
made, the ‘lead name’ on the booking guarantees that he or she has the
authority to accept and does accept on behalf of the party the terms of these
booking conditions. After we receive your booking and all appropriate payments,
if the arrangements you wish to book are available, we will issue a
confirmation invoice. A binding agreement will come into existence between us
when we dispatch this invoice to the ‘lead name. This contract is governed by
Turkish Law and the jurisdiction of the Turkish Courts.
It is important to
check the details on your invoice when you get it, or if booking late at the
time of booking, that all the details are exactly as you requested. In the
event of any discrepancy, please contact us immediately as it may not be
possible to make changes or corrections later.
Once you have made
your booking, then any amendments to the booking or to your Travel Arrangements
(which are subject to clause 8 below) will be subject to these Booking
Conditions which will apply to that amendment immediately upon the amendment
being confirmed.
These Booking
Conditions apply equally to all members of your party named in the booking.
Where the ‘lead name’ on the booking is booking on behalf of other persons, it
is your responsibility to ensure that these Booking Conditions are brought to their
attention and that they are familiar with them. We are entitled to assume that
all members of your party have read these Booking Conditions. Any reference to
‘you’ or ‘‘‘your’ shall be deemed to include all named persons on the booking.
Only we, the ‘lead
name’ on the booking and any other persons in your party and whose names appear
on the booking shall have any rights to enforce these Booking Conditions.
The ‘lead name’ who
makes and pays for the booking must be at least 18 years old.
Advanced Registration
Some airlines and
accommodation providers only load their seats/rooms to sell approximately 10
months before the departure. If this applies, we will tell you at the time of
booking and will issue an invoice setting out the details of your booking and
we will take a deposit. A contract will then exist between us on the basis
that, the actual price payable will be the applicable price once the
airline/accommodation provider releases the seats/rooms. The flight timings and
other details will be those confirmed by the airline at the time the seats are
released and may differ from those advised at the time of booking. We will also
advise you of the confirmed price, flight timings, and other details when the
seats are released for booking by the airline. You will then have 7 days to
confirm whether you wish to continue with the booking based on the confirmed
price, flight timings, and other details or cancel the holiday and receive a
full refund. We will issue a revised invoice if you confirm that you wish to
continue with the booking. We will refund your deposit if the flight
seats/rooms do not become available. We will have no other liability and will
not be responsible for refunding any other associated costs incurred.
- Website
accuracy
Although Northwest
Tour makes every effort to ensure the accuracy of the website information
and pricing, regrettably errors do occasionally occur. You must, therefore,
ensure you check the price and all other details of your chosen arrangements
with us at the time of booking.
- Passports,
visas, health requirements, and travel documents
It is your
responsibility to ensure that you have all necessary travel and health
documents before departure and for ensuring that you meet any foreign entry
requirements. A full and valid passport is required for destinations we feature
(including children) and Visas (transit, business, tourist, or otherwise) may
be required for some destinations and depending on the passport you hold.
Requirements may change and the length of time it is likely to take to obtain
the appropriate passports and visas will vary. It is your responsibility to
check the up to date position and you should make any applications for
passports and/or visas in good time before your departure. Northwest Tour
accepts no liability if you or any member of your party are refused entry into
any country due to failure to hold the correct passport, visa and/or other
travel documentation required by any airline, authority or country you are
visiting or transiting through (whether or not you are required to leave the
aircraft) including but not limited to a valid ESTA as referred to in the
clause below
You must check
passport and visa requirements with your relevant Embassy, consulate or
passport office for information on visa and passport requirements relevant to
your Travel Arrangements and your return to your country, and the consulate or
Embassy in the destination(s) in which you are intending to travel, before
booking. Northwest Tour has no special knowledge or expertise regarding foreign
entry requirements or travel documents. We recommend that you review travel
warnings, announcements, prohibitions, and advisory notices issued by all
relevant governments regularly before your departure. Some destinations may
require a letter of authority if children are not accompanied by both legal
guardians. Please check with the authorities in the relevant destination if
this applies.
Health Requirements
You should consult
your doctor for current recommendations and information on inoculations or
vaccinations before you depart relevant to the destination you will be visiting
or transiting through during your trip. It is your responsibility to ensure
that you are fit to travel and meet all health entry requirements, obtain
recommended inoculations, vaccinations take all recommended medication, and
follow all medical advice before departure. For medical advice regarding all
destinations, you intend to visit or transit through during your trip you
should consult your doctor and the Department of Health’s website in advance.
We recommend that you take evidence of your up to date inoculations or
vaccinations with you when traveling as it may be required for entry into a
country or destination. Northwest Tour shall not be liable if you
are refused entry into any country or destination because you cannot show that
you have received all required inoculations or vaccinations or because you do
not satisfy the health requirements of any destination.
Travel to certain
destinations may involve greater risk than others. You are strongly
recommended to review any travel warnings, prohibitions, announcements, or
advisories issued or updated by The Foreign and Commonwealth Office Travel
Advice Unit before booking your international travel arrangements and regularly
before departure.
- Insurance
We consider adequate
travel insurance to be essential and we strongly advise you and all members of
your party to obtain it before departure for the full period of your trip
booked. It is your responsibility to ensure that the insurance policy you
purchase is suitable, covers your requirements (including but not limited to
health requirements and car hire requirements) and is adequate for your needs
and Travel Arrangements. Please read and take it with you on holiday.
- Paying
for your holiday
To confirm your chosen
arrangements, you must pay a non-refundable deposit, which may be higher than
the standard deposit to secure specific types of airline tickets, tours,
cruises, etc., and this will be confirmed to you at time of booking. (If
booking within 12 weeks of departure full payment will be required by credit
card or debit card.) The balance of the cost of your arrangements (including
any surcharge where applicable) is due not less than 12 weeks before departure.
If we do not receive this balance in full and on time, we reserve the right to
treat your booking as canceled by you in which case the cancellation charges
set out in clause 9 will become payable.
We accept payment by
credit card and debit card.
Credit Card Fraud Contingency:
If you do not supply
the correct credit or debit card billing address and/or cardholder information,
the issue of your tickets may be delayed, and the overall cost may increase. We
reserve the right to cancel your holiday if payment is declined or if you have
supplied incorrect credit card information. We also reserve the right to do
random checks (including the electoral roll) to minimize credit card fraud. As
a result of this, before issuing tickets we may require you to provide us with
a fax or postal copy of proof of address, a copy of your credit card, and a
recent statement.
- Your
Holiday Price
6.1 Northwest Tour endeavors to ensure that the most up to date and
correct prices are shown on our website (our brochures indicate a guide price) Northwest
Tour reserves the right to raise or lower their prices at any time.
Occasionally, an incorrect price may be shown, due to an error. When Northwest
Tour becomes aware of any such error, we will endeavor to notify you at the
time of booking (if we are then aware of the mistake) or as soon as reasonably
possible. We reserve the right to cancel the booking if you do not wish to
accept the price which applies to the holiday.
Price changes
6.2 For Packages, changes in fees (including but not limited to
transportation costs, fuel costs, dues, taxes, fees such as landing taxes or
embarkation/disembarkation fees at ports/airports and exchange rates) and
services mean that the price of your Travel Arrangements (or any part of them)
may change after you have booked your Travel Arrangements. However, there will
be no change to the cost of your Travel Arrangements within 30 days of
departure.
6.3 About the price of Packages, we will absorb, and you will not be charged
for any increase equivalent to up to 2% of the price of your total Travel
Arrangements, which excludes insurance premiums and any amendment charges. You
will be charged for the amount over and above that, plus an administration
charge of € 2.00 per person. If this means that you have to pay an
increase of more than 10% of the price of your total Travel Arrangements
(excluding insurance premiums and amendments charges), you will have the option
of accepting a change to another holiday if we can offer one (if this is of
equivalent or higher quality, you will not have to pay more but if it is of
lower quality you will be refunded the difference in price), or canceling and
receiving a full refund of monies paid, except for any amendment charges and
cancellation charges already incurred. We will consider at our discretion an appropriate
refund of insurance premiums paid if you can show that you are unable to
transfer or reuse your policy. Should you decide to cancel due to a price
increase of more than 10%, you must exercise your right to do so within 14 days
from the issue date printed on your invoice.
6.4 Should the price of your Travel Arrangements go down due to the changes
mentioned in clause 6.2 above, by more than 2% of the total cost of your Travel
Arrangements, then any refund due will be paid to you. However, please note
that Travel Arrangements are not always purchased in local currency and some
apparent changes have no impact on the price of your Travel Arrangements due to
contractual and other protections in place.
- If You
Change Your Booking
If, after our
confirmation invoice has been issued, you wish to change your travel
arrangements in any way, we will do our utmost to make these changes, but it
may not always be possible. Any request for changes to be made must be from the
‘lead name’ on the booking. You will be asked to pay an administration charge
of € 60 per person and any further cost we incur in making this alteration. In
cases where the administration charges made by our Suppliers are higher, we
reserve the right to pass on such charges to you.
You are permitted
(under the Regulations) to transfer individuals’ names if any named person on a
booking is prevented from traveling as a result of illness, the death of a
close relative, jury service or other significant reason. Subject to receipt of
satisfactory evidence of such reason we will at our discretion agree to that
named individual’s booking being transferred to another person, which will be
subject to the amendment fee of € 60 per person and any additional charges made
by any Supplier being paid by you. We will advise you of these charges at the
time of your request. Any changes of the individuals named in the booking are
conditional on the substitute individual accepting these Booking Conditions and
otherwise satisfying all the conditions applicable to the Package. Name change
requests within 48 hours of the date of departure cannot be guaranteed. As most
airlines do not permit name changes after tickets have been issued for any
reason, these charges are likely to be the full cost of the flight. If you
request to change all names on a booking, this will be considered as a
cancellation and new booking and full cancellation charges will apply.
You should be aware
that these costs could increase the closer to the departure date that changes
are made. Only one change of departure date, per booking, may be permitted. Any
change in departure date will be treated as a cancellation and full
cancellation charges will apply. You will be asked to pay an admin fee of £50
per person and a new deposit per person to secure the new departure date. Any further
changes may be treated as a cancellation by you and result in cancellation
charges being applied.
Note: Certain arrangements may not be amended after they have been
confirmed and any alteration could incur a cancellation charge of up to 100% of
that part of the arrangements. In some cases, any changes made may mean you
having to pay for the canceled arrangements and purchasing new ones at full
cost.
- If You
Cancel Your Holiday
You, or any member of
your party, may cancel your travel arrangements at any time. Written
notification by mail, fax, or email from the ‘lead name’ on the booking or your
Travel Agent on your behalf, must be received at our offices. Since we incur
costs in canceling your travel arrangements, you will have to pay the
applicable cancellation shown in the grid below.
Note: if the reason for your cancellation is covered under the terms of
your insurance policy, you may be able to reclaim these charges from your
insurance company.
Northwest Tour (Troy-kale Turizm Insaat Taahhut Ticaret Limited Sirketi) further
reserves the right at any time to change any part of the itinerary, or the
carrier, or the aircraft/ferry/mode of transport utilized, or hotel
accommodations utilized, or any other services due to circumstances beyond its
control.
We will issue the
flight tickets mentioned in the itinerary and e-mail them to you. They are
issued as an electronic ticket so you must have your passport with you to
collect them at the airport.
All cancellations must
be made in writing to Northwest Tour by e-mail or fax. You will then be
subject to the following cancellation charges:
60 days or more until
your departure date: 15% of the selling price (Administrative Fee),
59 to 46 days until
your departure date: 35% of the selling price,
45 to 8 days until
your departure date: 50% of the selling price,
7 days until your
departure date: 100% of the selling price.
Flight tickets and
ferry tickets are not included in the above cancellation policy. Once your
program is confirmed and flight/ferry tickets are purchased, any changes on the
dates of the flight program will incur a change fee or in case of cancellation
(this is additional to the service fee), 100% cancellation fee for the flight
tickets will be incurred regardless of the above cancellation policy.
Our cancellation charges are a percentage of the total holiday cost, not
including your insurance premium which is non-refundable. These charges are
based on how many days before your departure we receive your cancellation
notice and not when your correspondence was sent to us. Please note that any
amendment charges are non-refundable. For insurance premiums, you should refer
to your insurance provider’s cancellation policy.
Please note: If you have booked a Cruise, any cancellation or amendments
(including name changes) will incur the following charges an additional charge
to the amendment or cancellation charges stated above, in line with the
relevant cruise line’s charges.
Please note, if only
some members of your party cancel, in addition to incurring the applicable
cancellation charges, we will recalculate the holiday cost for the remaining
travelers. You may have to pay the extra room charges such as single room
supplements.
*In cases where
cancellation charges made by our suppliers are higher than the cost of the
deposit, we may pass the charge on to you. Please ask for full details and we
will notify you of the specific charges applicable to your booking.
© 2006 Northwest Tour.
Northwest Travel Agency has been working since 2006. Our Services are istanbul tours, cappadocia tours, antalya tours, izmir tours, turkey tours, turkiye holiday packages.