Terms And Condition
Northwest Tour Travel Agency Booking Conditions
All bookings with Northwest Tour are subject to our Booking Conditions. They are available in full here for your information and should be read before making an online booking.
There are several conditions about how you use our website. These conditions are published here for your information.
Your contract is with Northwest Tour, a member of TURSAB with membership number 5271.
The following Terms shall have the meanings set out below when used in these Booking Conditions:
‘We’, ‘Our’, ‘Us’, ‘Northwest Tour’ means TROY-KALE TURIZM INSAAT TAAHHUT TICARET LTD STI.
‘Holiday’ means the Holiday booked by you or any person on your behalf.
‘Force Majeure’ means any circumstances which are unusual and/or
unforeseeable which are beyond the control of Northwest Tour , the consequence
of which could not have been avoided even if all due care had been exercised,
not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disasters; nuclear incident;
terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control.
‘Major Change’ includes the following when made before departure:
- A change of resort area for the whole or a major part of your holiday,
change of accommodation to that of a lower official classification for the
whole or a major part of your holiday,
- A change of Turkey departure airport,
- A change of outward departure time or overall length of your holiday of twelve
or more hours.
‘Package’ means a package as defined in the Package Tours, Daily Tours, Activities and Events, and Hot Air Balloon Tours.
These conditions apply to all Holidays and govern your relationship with Northwest Tour. Please read them carefully before making a booking.
- Your Holiday Contract
When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name. This contract is governed by Turkish Law and the jurisdiction of the Turkish Courts.
It is important to check the details on your invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections later.
Once you have made your booking, then any amendments to the booking or to your Travel Arrangements (which are subject to clause 8 below) will be subject to these Booking Conditions which will apply to that amendment immediately upon the amendment being confirmed.
These Booking Conditions apply equally to all members of your party named in the booking. Where the ‘lead name’ on the booking is booking on behalf of other persons, it is your responsibility to ensure that these Booking Conditions are brought to their attention and that they are familiar with them. We are entitled to assume that all members of your party have read these Booking Conditions. Any reference to ‘you’ or ‘‘‘your’ shall be deemed to include all named persons on the booking.
Only we, the ‘lead name’ on the booking and any other persons in your party and whose names appear on the booking shall have any rights to enforce these Booking Conditions.
The ‘lead name’ who makes and pays for the booking must be at least 18 years old.
Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. If this applies, we will tell you at the time of booking and will issue an invoice setting out the details of your booking and we will take a deposit. A contract will then exist between us on the basis that, the actual price payable will be the applicable price once the airline/accommodation provider releases the seats/rooms. The flight timings and other details will be those confirmed by the airline at the time the seats are released and may differ from those advised at the time of booking. We will also advise you of the confirmed price, flight timings, and other details when the seats are released for booking by the airline. You will then have 7 days to confirm whether you wish to continue with the booking based on the confirmed price, flight timings, and other details or cancel the holiday and receive a full refund. We will issue a revised invoice if you confirm that you wish to continue with the booking. We will refund your deposit if the flight seats/rooms do not become available. We will have no other liability and will not be responsible for refunding any other associated costs incurred.
- Website accuracy
Although Northwest Tour makes every effort to ensure the accuracy of the website information and pricing, regrettably errors do occasionally occur. You must, therefore, ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
- Passports, visas, health requirements, and travel documents
It is your responsibility to ensure that you have all necessary travel and health documents before departure and for ensuring that you meet any foreign entry requirements. A full and valid passport is required for destinations we feature (including children) and Visas (transit, business, tourist, or otherwise) may be required for some destinations and depending on the passport you hold. Requirements may change and the length of time it is likely to take to obtain the appropriate passports and visas will vary. It is your responsibility to check the up to date position and you should make any applications for passports and/or visas in good time before your departure. Northwest Tour accepts no liability if you or any member of your party are refused entry into any country due to failure to hold the correct passport, visa and/or other travel documentation required by any airline, authority or country you are visiting or transiting through (whether or not you are required to leave the aircraft) including but not limited to a valid ESTA as referred to in the clause below
You must check passport and visa requirements with your relevant Embassy, consulate or passport office for information on visa and passport requirements relevant to your Travel Arrangements and your return to your country, and the consulate or Embassy in the destination(s) in which you are intending to travel, before booking. Northwest Tour has no special knowledge or expertise regarding foreign entry requirements or travel documents. We recommend that you review travel warnings, announcements, prohibitions, and advisory notices issued by all relevant governments regularly before your departure. Some destinations may require a letter of authority if children are not accompanied by both legal guardians. Please check with the authorities in the relevant destination if this applies.
You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through during your trip. It is your responsibility to ensure that you are fit to travel and meet all health entry requirements, obtain recommended inoculations, vaccinations take all recommended medication, and follow all medical advice before departure. For medical advice regarding all destinations, you intend to visit or transit through during your trip you should consult your doctor and the Department of Health’s website in advance. We recommend that you take evidence of your up to date inoculations or vaccinations with you when traveling as it may be required for entry into a country or destination. Northwest Tour shall not be liable if you are refused entry into any country or destination because you cannot show that you have received all required inoculations or vaccinations or because you do not satisfy the health requirements of any destination.
Travel to certain destinations may involve greater risk than others. You are strongly recommended to review any travel warnings, prohibitions, announcements, or advisories issued or updated by The Foreign and Commonwealth Office Travel Advice Unit before booking your international travel arrangements and regularly before departure.
We consider adequate travel insurance to be essential and we strongly advise you and all members of your party to obtain it before departure for the full period of your trip booked. It is your responsibility to ensure that the insurance policy you purchase is suitable, covers your requirements (including but not limited to health requirements and car hire requirements) and is adequate for your needs and Travel Arrangements. Please read and take it with you on holiday.
- Paying for your holiday
To confirm your chosen arrangements, you must pay a non-refundable deposit, which may be higher than the standard deposit to secure specific types of airline tickets, tours, cruises, etc., and this will be confirmed to you at time of booking. (If booking within 12 weeks of departure full payment will be required by credit card or debit card.) The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 12 weeks before departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you in which case the cancellation charges set out in clause 9 will become payable.
We accept payment by credit card and debit card.
Credit Card Fraud Contingency:
If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed, and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks (including the electoral roll) to minimize credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, a copy of your credit card, and a recent statement.
- Your Holiday Price
6.1 Northwest Tour endeavors to ensure that the most up to date and correct prices are shown on our website (our brochures indicate a guide price) Northwest Tour reserves the right to raise or lower their prices at any time. Occasionally, an incorrect price may be shown, due to an error. When Northwest Tour becomes aware of any such error, we will endeavor to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which applies to the holiday.
6.2 For Packages, changes in fees (including but not limited to transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and services mean that the price of your Travel Arrangements (or any part of them) may change after you have booked your Travel Arrangements. However, there will be no change to the cost of your Travel Arrangements within 30 days of departure.
6.3 About the price of Packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total Travel Arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of € 2.00 per person. If this means that you have to pay an increase of more than 10% of the price of your total Travel Arrangements (excluding insurance premiums and amendments charges), you will have the option of accepting a change to another holiday if we can offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or canceling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel due to a price increase of more than 10%, you must exercise your right to do so within 14 days from the issue date printed on your invoice.
6.4 Should the price of your Travel Arrangements go down due to the changes mentioned in clause 6.2 above, by more than 2% of the total cost of your Travel Arrangements, then any refund due will be paid to you. However, please note that Travel Arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your Travel Arrangements due to contractual and other protections in place.
- If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the ‘lead name’ on the booking. You will be asked to pay an administration charge of € 60 per person and any further cost we incur in making this alteration. In cases where the administration charges made by our Suppliers are higher, we reserve the right to pass on such charges to you.
You are permitted (under the Regulations) to transfer individuals’ names if any named person on a booking is prevented from traveling as a result of illness, the death of a close relative, jury service or other significant reason. Subject to receipt of satisfactory evidence of such reason we will at our discretion agree to that named individual’s booking being transferred to another person, which will be subject to the amendment fee of € 60 per person and any additional charges made by any Supplier being paid by you. We will advise you of these charges at the time of your request. Any changes of the individuals named in the booking are conditional on the substitute individual accepting these Booking Conditions and otherwise satisfying all the conditions applicable to the Package. Name change requests within 48 hours of the date of departure cannot be guaranteed. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply.
You should be aware that these costs could increase the closer to the departure date that changes are made. Only one change of departure date, per booking, may be permitted. Any change in departure date will be treated as a cancellation and full cancellation charges will apply. You will be asked to pay an admin fee of £50 per person and a new deposit per person to secure the new departure date. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases, any changes made may mean you having to pay for the canceled arrangements and purchasing new ones at full cost.
- If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail, fax, or email from the ‘lead name’ on the booking or your Travel Agent on your behalf, must be received at our offices. Since we incur costs in canceling your travel arrangements, you will have to pay the applicable cancellation shown in the grid below.
Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
Northwest Tour (Troy-kale Turizm Insaat Taahhut Ticaret Limited Sirketi) further reserves the right at any time to change any part of the itinerary, or the carrier, or the aircraft/ferry/mode of transport utilized, or hotel accommodations utilized, or any other services due to circumstances beyond its control.
We will issue the flight tickets mentioned in the itinerary and e-mail them to you. They are issued as an electronic ticket so you must have your passport with you to collect them at the airport.
All cancellations must be made in writing to Northwest Tour by e-mail or fax. You will then be subject to the following cancellation charges:
60 days or more until your departure date: 15% of the selling price (Administrative Fee),
59 to 46 days until your departure date: 35% of the selling price,
45 to 8 days until your departure date: 50% of the selling price,
7 days until your departure date: 100% of the selling price.
Flight tickets and ferry tickets are not included in the above cancellation policy. Once your program is confirmed and flight/ferry tickets are purchased, any changes on the dates of the flight program will incur a change fee or in case of cancellation (this is additional to the service fee), 100% cancellation fee for the flight tickets will be incurred regardless of the above cancellation policy.
Our cancellation charges are a percentage of the total holiday cost, not including your insurance premium which is non-refundable. These charges are based on how many days before your departure we receive your cancellation notice and not when your correspondence was sent to us. Please note that any amendment charges are non-refundable. For insurance premiums, you should refer to your insurance provider’s cancellation policy.
Please note: If you have booked a Cruise, any cancellation or amendments (including name changes) will incur the following charges an additional charge to the amendment or cancellation charges stated above, in line with the relevant cruise line’s charges.
Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travelers. You may have to pay the extra room charges such as single room supplements.
*In cases where cancellation charges made by our suppliers are higher than the cost of the deposit, we may pass the charge on to you. Please ask for full details and we will notify you of the specific charges applicable to your booking.
© 2006 Northwest Tour.
Northwest Travel Agency has been working since 2006. Our Services are istanbul tours, cappadocia tours, antalya tours, izmir tours, turkey tours, turkiye holiday packages.